Effective Date: 31 July 2026
At Ind Care Medico (“Ind Care Medico,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal and medical information you entrust to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit an enquiry, or use our medical tourism facilitation services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Ind Care Medico is a Medical Value Travel Facilitator (MVTF) that assists patients in accessing quality healthcare in India. Our services include complimentary initial medical evaluation, specialist matching, hospital coordination, online consultations, visa guidance, travel assistance, accommodation coordination, and post-treatment support.
2. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information: Full name, date of birth, gender, nationality, residential address, email address, phone number, passport information (only when required for travel or visa assistance), and emergency contact details.
Medical Information: Medical history, diagnostic reports, laboratory reports, radiology images and reports, prescriptions, previous treatment records, and other healthcare information voluntarily shared by you.
Website Information: When you visit our website, we may automatically collect your IP address, browser type, device information, operating system, pages visited, time spent on our website, referral source, and information collected through cookies and similar technologies.
3. How We Use Your Information
We use your information to review your medical history and diagnostic reports, provide a complimentary initial medical evaluation, connect you with suitable specialists and hospitals, arrange online consultations, coordinate medical appointments and hospital admissions, assist with visa documentation, coordinate travel, airport transfers, accommodation, and related logistics, respond to enquiries and support requests, improve our website and services, and comply with applicable legal and regulatory obligations.
4. Medical Information
Medical information is handled with strict confidentiality. Your medical records are reviewed only for the purpose of evaluating your condition and identifying appropriate treatment options. We share medical information only with healthcare providers, hospitals, specialists, diagnostic facilities, or other service providers directly involved in your care and only as necessary to provide the requested services or where required by law.
5. Information Sharing
We do not sell, rent, or trade your personal or medical information.
We may share your information with hospitals and healthcare providers involved in your treatment, medical specialists for opinions or consultations, diagnostic centres where necessary, visa and travel service providers when required for your travel arrangements, accommodation and transportation providers when requested by you, government authorities or regulatory agencies when required by applicable law, and technology and service providers that support our operations under appropriate confidentiality obligations.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal and medical information against unauthorized access, disclosure, alteration, or destruction. While we strive to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain your personal and medical information only for as long as necessary to provide our services, maintain records, meet legal, regulatory, accounting, or contractual obligations, and resolve disputes. When information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings; however, certain website features may not function properly.
9. Your Rights
Subject to applicable laws, you may have the right to access your personal information, request correction of inaccurate information, request deletion of your information where legally permissible, withdraw consent for future processing where consent is the legal basis, request restrictions on the use of your information, and raise concerns regarding the handling of your personal data. Requests may be subject to applicable legal or contractual limitations.
10. International Data Transfers
As we assist patients from different countries, your information may be shared with healthcare providers and service partners located in India and, where necessary, in other jurisdictions for the purpose of providing the requested services. We take reasonable steps to ensure that such transfers are handled securely and in accordance with applicable privacy requirements.
11. Third-Party Websites
Our website may contain links to third-party websites, including hospitals, healthcare providers, or government agencies. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not directed specifically to children. Where services are requested for a minor, personal information should be provided by a parent or legal guardian.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The updated version will be posted on this page with the revised Effective Date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Ind Care Medico
Email: contact@indcaremedico.com
Phone: +91 4985 355980
Website: https://www.indcaremedico.com
Address: Mathil, Kannur, Kerala, South India.
Consent
By using our website, submitting an enquiry, uploading medical records, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
